• Presales Analyst

    Job ID
    Sales, Sales Engineering, & Services
    Position Type
    Regular Full-Time
  • Responsibilities



    As a Presales Analyst at ZeroFOX, you will join a team of highly skilled individuals working to protect enterprise-level government and commercial customers from social media based cyber attacks. Using our proprietary hybrid intelligence platform, this role specifically focuses on supporting the presales team by providing detailed analysis and contextualization regarding a variety of cyber risks. Reporting directly to the Manager of Global Field Support, you will have the opportunity to research these risks, tailor the platform to assist potential customers in mitigating these risks, assist in managing Proof of Concepts (POC’s), and working closely with the sales team by providing knowledge transfer and support for daily activities.


    Your goal: Keep our customers engaged with detailed threat intelligence information, present findings in a professional manner, and provide a world-class customer experience.




    Do you have the resume of champions?

    • Extreme attention to detail
    • In-depth knowledge of major social networks
    • In-depth knowledge of internet based investigative & research tools
    • The ability to quickly find information
    • Ability to extrapolate trends from mass amounts of disparate data
    • Superior research and writing skills
    • Ability to convey complex ideas, trends, and information in a simple way
    • Solid interpersonal and social skills


    Bonus Points!

    • Experience with other SaaS, cyber security, or social media products or services
    • Experience in a customer-centric Presales organization
    • Experience, education, or skills in cyber security
    • Knowledge of Javascript and / or Python scripting


    Do you have the right stuff?

    • You are computer and social media savvy
    • You’re known for your exceptional attention to detail and thoroughness
    • You are a fast learner with the ability to grasp technical terms and concepts quickly
    • You have excellent  verbal and written communication skills and possess the ability to present complex concepts in a clear, concise manner.
    • You are trustworthy, responsible and highly motivated
    • You like research and customer service
    • You don’t watch the clock and would rather work until you’re satisfied with the day’s work
    • As a self-starter, when you find a problem, you alert the team, and fix it…you don’t wait for the next task
    • You’re used to producing superior work while meeting aggressive deadlines



    Do you want to actually like where you work?

    • Amazing Product: ZeroFOX is creating paradigm shifting cyber security product.
    • Bragging Rights: The Forrester New Wave(™): Digital Risk Protection, Q3 2018, named ZeroFOX a Leader after a thorough evaluation of the top 14 vendors. Learn why Forrester says “ZeroFOX leads the pack in social media protection and digital risk analytics” and describes ZeroFOX as the “best for those that want actionable intelligence and rapid remediation.
    • Awesome Culture: ZeroFOX is a community – most describe our team as a group of close knit, incredibly talented, and highly caffeinated people. All are encouraged and required to incorporate innovative ideas and prototypes into our product. Suggestions around streamlining communication, development practices and operations are welcomed.
    • Get Things Done: Innovation is woven into the fabric of our organization. Every aspect of our operations is purposeful; enabling us to research, develop and innovate faster than the competition.
    • Benefits: Competitive compensation and benefits package available.



    • Ready to apply? Visit us at to find out more and join the best team in the security industry.
    • Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!



    ZeroFOX, the innovator of social media & digital security, protects modern organizations from dynamic security, brand and physical risks across social, mobile, web and collaboration platforms. Using targeted data collection and artificial intelligence-based analysis, ZeroFOX protects modern organizations from targeted phishing attacks, credential compromise, data exfiltration, brand hijacking, executive and location threats and more. Recognized as a Leader in Digital Risk Monitoring by Forrester, the patented ZeroFOX SaaS platform processes and protects millions of posts, messages and accounts daily across the social and digital landscape, spanning LinkedIn, Facebook, Slack, Twitter, HipChat, Instagram, Reddit, Pastebin, Tumblr, YouTube, VK, mobile app stores, the deep & dark web, domains and more.


    Led by a team of information security and high-growth company veterans, ZeroFOX has raised nearly $100M in funding from NEA, Highland Capital, Silver Lake Waterman, Redline Capital and others, and has collected top industry awards such as Red Herring North America Top 100, the SINET16 Champion, Dark Reading’s Top Security Startups to Watch, Tech Council of Maryland’s Technology Company of the Year and the Security Tech Trailblazer of the Year.


    The ZeroFOX team is comprised of builders, communicators and innovators working together to make the world safe for people and organizations in the digital age. Want to join fast growing team in a rapidly developing market? View our current job openings and apply at:


    **ZeroFOX is an Equal Opportunity Employer and participates in e-Verify**


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